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Harare residents call for new billing system



Harare residents

Harare residents are lamenting the failure by Harare City Council to use the new billing system saying it is leaving room for the abuse of ratepayers’ money.

The city migrated to a new system called Sage Evolution whose developer is from South Africa early last month following the fallout over the BIQ system. Harare Residents Trust director Mr Precious Shumba said failure to use the new billing system could affect ratepayers.

“The City of Harare is disorganised and continues to demonstrate to the ratepayers that they are totally incompetent to handle technology.
“Their failure to replace the BIQ billing system which was shut down on 21 March 2019 means that the city is unable to technologically capture their incomes and expenditures, reducing everything to the manual,” he said.

“The risk is that all the money that ratepayers are paying is not getting onto the BIQ, and this implies that there is a higher possibility of the criminal elements in the council to manipulate the accounts of the council. At this stage, the council has no access to ratepayers’ account details except when ratepayers make payments”.

He said the BIQ billing system was shut down because the agents of the system in Zimbabwe allegedly raised alarm at the continued failure in the last four years by the City of Harare to produce both a trial balance and a bank reconciliation on councils’ accounts, which was threatening the maximum utilisation of underutilised fields on the BIQ platform. Mr Shumba alleged that the delay of using the system was a deliberate move meant to protect few debtors.

Source – MbareTimes



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